Terms & Conditions
COMPANY INFORMATION:
Copenhagen Jade A/S
Address: Gammel Kongevej 167C, 1850 Frederiksberg C, Denmark (only office)
E-mail: info@dawnxdare.com
Phone: +45 3116 6955
VAT number: 34072868
PRICING & TAXES
All prices shown on the webshop are in Danish kroner (DKK).
Prices do not include delivery charges.
Orders within the EU will be inclusive of local VAT.
Orders outside the EU are not included local VAT and may be subject to local taxes and import duties which will be at your own expense. Any fees regarding local customs will be sent to you directly.
Orders to NORWAY
Our webshop (Copenhagen Jade) is a VOEC-registered webshop. According to new (per April 2020) VOEC-rules it is possible for us to collect the Norwegian VAT on orders with a value per item (excluding freight) below 3.000 NOK. If the value per item is above 3.000 NOK you will be charged VAT and custom duties when receiving the package.
Please also refer to below link from Skatteetaten in Norway if you are charged twice for VAT - for instance when buying and again when bringing the package into Norway:
Hvis du som forbruker har blitt belastet merverdiavgift (mva) to ganger for samme vare, for eksempel både ved kjøpet og ved innførsel til Norge, kan du få refundert én af avgiftsileggelsene:
Orders to UNITED KINGDOM
Only orders over 160 EUR / 1200 DKK / 135 GBP accepted
From now on we only ship orders to the UK with a value over 1200 DKK (135 Pounds).
We will unfortunately have to cancel orders with a value below 1200 DKK and issue a refund since we can not find a proper solution on paying taxes to the UK tax bureau on these orders. We are very sorry for the inconvenience.
If you order in our shop as a customer with a UK address, you do not pay the 20% VAT anymore. The VAT is "shifted" to you. We will include an invoice with the order value excluding VAT for UK customs.
We will not pay any VAT or import duties in advance. As a buyer you are responsible to pay any taxes on our shipments when required by UK customs.
If you should have any questions regarding orders to the UK - please write us an e-mail on info@dawnxdare.com
ORDERING
Copenhagen Jade can not guarantee that all items on the webshop are in stock at the time of your order. On rare occasions an item can be out of stock. In that case, we will contact you shortly by e-mail or phone. Although we strive to display the correct texts, images and prices on the webshop, errors may occur. Copenhagen Jade is not responsible for changes in VAT or tax, sold-out items or courier delivery failure.
After placing an order you will receive an order confirmation to the e-mail stated in your order. If you do not receive an e-mail, please contact us at info@dawnxdare.com
PAYMENT
DAWNxDARE accepts the following payments:
- Dankort
- Visa
- Mobilepay
- Visa Electron
- Mastercard / Maestro
The payment will not be charged on your card before the goods are ready to be shipped.
Payment is made through an authorized payment server that encrypts your card information by SSL (Secure Socket Layer). This means that your payment information is safe with us.
SHIPPING & DELIVERY
After placing your order you will receive an e-mail with your order confirmation - and another notice when your order has been shipped.
All orders will be handled within 1-3 businessdays after placing the order. All orders will be shipped from Denmark.
After handling the order the time of delivery will depend on the receiving country (see below for estimated delivery time).
We deliver to the countries below:
SHIPPING TO DENMARK
GLS DELIVERY TO PARCEL SHOP
PRICE: 39,- DKK
FREE DELIVERY ABOVE 699,- DKK WITHIN DENMARK
SHIPPING OUTSIDE DENMARK
| Region | Country | Shipping cost |
Est. delivery time |
| EU countries | Austria, Belgium, Croatia, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden | 69 DKK / 9 EUR | 4-6 days |
| European countries outside EU | Iceland, Monaco, Norway, Switzerland and United Kingdom | 69 DKK / 9 EUR | 5-10 days |
|
Faroe Island |
112 DKK / 15 EUR | 4-6 days | |
|
Greenland |
149 DKK / 20 EUR | 4-6 days | |
| Outside Europe | Canada, United States of America, Australia and New Zealand | 112 DKK / 15 EUR | 5-10 days |
| Brazil, China, Hong Kong, Israel, Japan, Malaysia, Mexico, Singapore, South Korea, Taiwan, Turkey | 149 DKK / 20 EUR | 5-10 days |
Please be aware that on order outside the EU (except Norway) we will NOT pay any VAT or import duties in advance. As a buyer you are responsible to pay any taxes on our shipment when required by your local customs. We will include an invoice with the order value excluding VAT for customs.
Should your delivery be delayed, Copenhagen Jade A/S can not be held reliable.
Please contact us at info@dawnxdare.com for shipping to other countries than mentioned above.
RETURNS
You have 14 calendar days to return an item from the date you receive it - provided that all items are returned in the same condition as when you received it. This means that the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on). Any label or tags should be intact.
RETURNS FROM DENMARK
In order to make a return from Denmark you can use our return portal by using the link below (keep your e-mail and order number ready before starting the return):
After filling out your e-mail, order number and reason for return, a shipping label will be sent directly to your e-mail. The price for the return label is 45 DKK which will be deducted from the amount we return for your items.
When completing a return you are responsible for ensuring that the parcel is packaged responsibly. Our shipping bags are reusable and can be used again for returning items. Please be aware that old parcel labels must not be visible!
RETURNS FROM EU CONTRIES
For the following EU countries plus Greenland, Iceland, Norway and Switzerland we can offer an easy return by using our return portal:
Austria, Belgium, Czech Republic, Croatia, Estonia, Finland, France, Faroe Island, Germany, Greece, Greenland, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Switzerland, Slovenia, Spain, Sweden.
Please use the link below:
Visit our return portal (outside Denmark) here
After filling out your e-mail, order number and reason for return, a shipping label will be sent directly to your e-mail. The price for the return label is 9 EUR which will be deducted from the amount we return for your items.
Please note that max size of a return package is 60 cm long (and total of 90 cm in length + width + height). When completing a return you are responsible for ensuring that the parcel is packaged responsibly. Our shipping bags are reusable and can be used again for returning items. Please be aware that old freight labels must not be visible!
And please be aware that the parcel is send as a maxi letter in case they need to know at the postoffice. And you will not receive any tracking information. If you prefer to send otherwise - just make sure to send directly to the address below. We can not receive returns delivered to parcel shops.
RETURNS FROM INTERNATIONAL
For the countries outside the EU (except the ones mentioned above) - you will be responsible for returning your order. You must enclose our return form which is included in your parcel - otherwise it is available for download here.
When completing a return you are responsible for ensuring that the parcel is packaged responsibly. Our shipping bags are reusable and can be used again for returning items. Please be aware that old parcel labels must not be visible!
You will be responsible for the shipping costs of returning your items to us. We strongly recommend that you keep the postage receipt as proof until your order is received. Returns must be send directly to our warehouse. We can not receive returns delivered to parcel shops or other collection points.
Returns must be sent to:
Evolog
Att. DAWNxDARE
Sandagervej 10
7400 Herning
Denmark
REFUNDS
Once we receive your returned parcel, we will inspect the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within normally 5-7 bank days - depending on the policy of your card issuer.
Shipping costs are non-refundable so your refund will be deducted the shipping cost (if you paid any on your order).
We do not accept returns for DAWNxDARE products purchased other places than through our own webshop.
EXHANGES:
Unfortunately our system can not handle exchanges. If you want to exchange for another color og size, you have to return your order (as above) and then you have to place a new order in the right size and color.
CLAIMS
DAWNxDARE provide a 2 year warranty in accordance with the Danish Sale of Goods Act (Købeloven) where you have the right to submit a complaint.
If your complaint is justified, it means that you can either have the item repaired or exchanged or you can get your money back or receive a discount – depending on the specific situation. Damage to the item caused by customer mismanagement is not covered by the warranty.
Complaints concerning defects must always be notified to info@dawnxdare.com with a reasonable amount of time after receiving the order. Two months are considered a reasonable time, unless otherwise agreed. Please send a description and some pictures to describe your complaint. We will of course refund your shipping costs within a reasonable limit when justifying a complaint.
APPEALS
If you have a complaint about a product purchased in our webshop, you may address it to: info@dawnxdare.com.
If we are unable to find a solution, please file it to:
Center for Klageløsning (Center for Complaint resolution)
Nævnenes Hus, Toldboden 2
8800 Viborg
www.forbrug.dk
If you are a resident of a EU country other than Denmark, you can appeal to the EU Commission online complaint portal here:
http://ec.europa.eu/odr
If you make an appeal you have to mention our e-mail address info@dawnxdare.com
DO YOU NEED HELP?
If you need any help, you are always aware welcome to contact us.
We can be contacted on info@dawnxdare.com or phone +45 3116 6955.
Monday to Friday at 9AM to 4PM.
We speak Danish & English