RETURNS
You are welcome to return your order within 14 days from the day you receive your parcel. All items must be returned in the same condition as received: unworn, unwashed and with all original tags and packaging intact. Items must not be damaged, soiled or altered in any way other than from being tried on.
Our original shipping bags are reusable and can be used again for returns. Please make sure that your return is packed securely and that any old shipping labels are removed or covered.
If you are returning from Denmark, you can use our return portal here.
Please have your email and order number ready. Once your return is registered, a shipping label will be sent to your email. The return label costs 45 DKK and will be deducted from your refund.
Customers in the following EU countries can also return their orders using our return portal:
Austria, Belgium, Croatia, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovenia, Spain, Sweden
Visit our EU return portal here
The return label costs 9 EUR and will be deducted from your refund.
Please note:
- Returns are sent with DHL.
- Maximum parcel size is 60 cm in length and no more than 90 cm total in length + width + height.
If you choose another carrier, make sure to sent directly to the return address below. We cannot accept returns delivered to parcel shops or pickup points.
Make sure your return is securely packed and that all old labels are removed. We strongly recommend that you keep your shipping receipt until the return has been received and processed.
Return address:
Evolog
Att: DAWNxDARE
Sandagervej 10
7400 Herning
Denmark
If you are returning from outside the EU or from the United Kingdom, you are responsible for arranging and paying for the return.
Please include the return form that came with your order. If needed, you can download it here.
Make sure your return is securely packed and that all old labels are removed. We strongly recommend that you keep your shipping receipt until the return has been received and processed.
Return address:
Evolog
Att: DAWNxDARE
Sandagervej 10
7400 Herning
Denmark
Once your return is received and inspected, we will process your refund to the original payment method. This usually takes 5 to 7 business days depending on your bank or card provider.
Shipping costs are non-refundable. If you paid shipping when placing your order, this will be deducted from your refund.
We only accept returns for items purchased through our own webshop. If you bought your DAWN x DARE product from another store, please contact them directly.
Unfortunately our system can not handle exchanges. If you want to exchange for another color og size, you have to return your order (as above) and then you have to place a new order in the right size and color.
WE ARE HERE IF YOU NEED US
We have gathered your most asked questions. You might find your answer in our FAQ.
If you have any questions about returns, refunds or your order, you are always welcome to contact us here.